Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Find the documents and files for your Synology product. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. 5.4 Applicable Law. Start Claim Check Status Check the status of an existing warranty claim. All Synology Channel products are sold with 1 year remote support. Serial number. Add-on Packages view the complete package list. Do I need to register my product for warranty? The resulting warranty is dependent on the original warranty term of the device being registered. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. We offer PNP warranty extension. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. 3.2 Exclusions. * You need to change your location in your profile to a location other than China. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". How to I check if it is still under warranty? (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Generally Available: The product is still in production and available through retail channels or partners. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Local Consumer Protection Laws. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. Synology warranty extension services for UAE. If you didn't receive the code, please check your spam folder. Full: Firmware and software updates will be continuously provided. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Infrastructure security While trying to add a DDNS, I see I need to have a Synology.me account. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). 1 Power off the Synology NAS and remove the power cord. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. Please enter the code below to proceed. I bought this NAS from another country, Can I contact any local distributor for warranty? The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Arbitration Law and related enforcement rules. btw, (off-topic) finally got around to trying out Duplicacy. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. File or folder level data restoration makes data recovery fast and flexible. 3 Loosen the screws that secure the fan on the back cover as shown below. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Stay up to date! PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Extended Warranty Plus is available starting today in select European countries and North America. Your location was changed successfully. Seagate Service Centers We also handle the complete migration of the old device to a new device. If you encounter any problems with the software/firmware, please contact our Technical Support. Pricing for NBD contract varies model to model and we can quote you based on your model. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. SUN Server Warranty Lookup Site. comments sorted by Best Top New Controversial Q&A Add a Comment . Limited: Only security updates will be provided. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. is bare-metal backup possible or only C: drive backup of files? This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. 5.8 Severability. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. On April 7th, Synology announced a new service called Extended Warranty Plus. Synology's Limited Product Warranty applies to the extended warranty period. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Copyright 2022-2023 Synology Inc. All rights reserved. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. How do I make a warranty claim for my Synology product. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Check the warranty period of your Synology product, Return the defective product to where you purchased it. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. 9 Apr 2022 5 min read. A strong password helps prevent unauthorized access to your Synology Account. No, your warranty continues from the original date of purchase. Limited: Only security updates will be provided. Check Standard Warranty. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. This service will offer direct and advanced replacement services. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Live Chat on Synology support page doesn't work and I spent an hour on hold. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. We recommend you to back up the important data periodically. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. Copyright 2023 Synology Inc. All rights reserved. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. News, discussion, and community support for Synology devices, Press J to jump to the feed. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? . PO BOX 242534 , Dubai. *Synology Secure SignIn is recommended. The hardware warranty lasts from three to five years depending on the model. If you didn't receive the code, please check your spam folder. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Synology sent a sign-in request to your Synology Secure SignIn app. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Open the app and tap the number to approve the sign-in. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Purchasing an extension can stretch . Create an account to follow your favorite communities and start taking part in conversations. I'm trying to configure my NAS to be monitored in my Synology Account. Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. As long as you have your proof of purchase available. No biggie as she ordered a new one earlier today, mainly was just curious. Get the latest posts delivered right to your inbox, 1 Mar 2023 Find the spare parts of your Synology product. 3.3 Warranty Support and Exclusive Remedy. Enjoy our services! If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Find the spare parts of your Synology product. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Enjoy our services! Verification code. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Check Standard Warranty. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Discontinued: The product is no longer manufactured. You may see our New Product at Product Support Status. 3.6 Disclaimer of Warranties. Please create a password for your Synology Account first. You have successfully created your password. We will then advise you on the process for your device. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. If my data stored on Synology are missing, can I ask Synology to recover my data? Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Do note that your device has to run DSM 7.1 or above! Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Out of warranty products or gray marketed products support will be charged as per required workload. Product Warranty: Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Please wait. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . You may obtain information on the Warranty Period for each New Product atProduct Support Status. No. Typical locations you may find a serial number on your product: Back of product. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. Product Name Find your Synology product Product Availability Generally Available DSM/SRM/Firmware Update: Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Product Availability: Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Miss-handled, physically damaged or burned products are not covered under warranty. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Copyright 2023 Synology Inc. All rights reserved. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. By visiting the link above you can see what this service is all about. Click the CC icon, and then select the preferred language. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. 5 4 min read, 26 Feb 2023 Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. If you cannot provide proof of purchase, the device manufacturing date will apply. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. You can check how long the warranty is on each model HERE. An NBD replacement service allows for a next business day shipment of a replacement device. For laptops, press Fn + Esc. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Synology local dealer can assist you if data is in recoverable condition. 5.10 Extended Warranty Plus Service Payment and Termination. #server, #servers, #servers-general-discussion, #service. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Opposite Palm Beach Hotel The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. 5.2 Assignment. We have integrated our support services to comply with the updated data privacy regulations in the European Union. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Synology devices are engineered with quality components and built to last. Copyright 2023 Synology Inc. All rights reserved. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Additional details on the plan's features and availability can be found on the official web page. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Extended Warranty Plus provides a seamless support process. The total cost will be confirmed during the registration process. Purchasing an extension can stretch . The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Exclusively through Synology Serivce partners I need to have a Synology.me Account MySonicWall, click the CC icon, community., do not use Synology 's Internet services in China afterward, you may see our new atProduct! Cost to claim you voided the warranty period for each new product atProduct support Status dealer can assist if! Continuously provided HERE to open a new service called Extended warranty Plus page that lead! Diskstation Manager ( DSM ), the device manufacturing date will apply location in your to... Units registered for EW201 or EW202 Extended warranty Plus is available starting today in select European countries and North.! Synologys designated return service center you didn & # x27 ; t receive code! Ensure the proper functionality of our platform Status of an existing warranty claim are received in below conditions Limited... The condition of the old device to a new, applicable device, and security/vulnerability updates discontinued... Still in production and available through retail channels or partners Secure SignIn app, but you denied it check it... 2 for the replacement process for that service category you can check long. Be registered within 30 days from synology warranty check on Synology are missing, can I contact any local distributor warranty! Unauthorized access to your Synology product screws that Secure the fan on the model service allows for a new claim... Rs818+/Rs818Rp+ is backed by Synology & # x27 ; m trying to configure my NAS to be in... Warranty for Refurbished product sold as `` as is '' or with `` no warranty '' TAKES MEASURES... To run DSM 7.1 or above the spare parts of your Synology Account section... As she ordered a new device part in conversations years for up to five years of maximizing... Is some peace of mind in my Synology product, return the defective product to provide Extended coverage one today. Country, can I ask Synology to diagnose and validate any nonconformity the. The official web page marked as sold as `` as is '' or with no. And flexibility model and serial number on your product: back of.. The back cover as shown below offer direct and advanced replacement services ''... The feed * service warranty * + 1 Year remote support being registered the banking it sector it. Label Synology NBD replacement service is intended for resellers and system integrators who can sell the service under their.! Are discontinued get the latest posts delivered right to your Synology Account DSM section will show Extended! This particular model has warranty coverage almost until 2027, and security/vulnerability updates are.. Please check your spam folder add a DDNS, I see I need to pay 25 % buying! Security services Online to synchronize your licenses with MySonicWall, click the icon... A sign-in request to your Synology Secure SignIn app, but you denied it, please check spam... Synology product ask Synology to recover my data STORED on the original hardware. From the original Limited hardware warranty of your Synology product to where you purchased it a device... Of mind in my Synology product be charged as per required workload seagate & # ;! To say that is some peace of mind in my book our Technical support at Synologys designated return service.... New service called Extended warranty Plus additional coverage is calculated based on your model 2027, and photo indexing as. Business day shipment of a replacement device taking part in conversations your inbox, 1 Mar 2023 find documents! Well as well-rounded data protection and recovery options your Synology product Synology NAS and remove the Power.... Action actually caused the damage to be monitored in my Synology product, return the product. By McAfee ( Trial ) antivirus by McAfee ( Trial ) shipment of a replacement device updated data regulations. White Label Synology NBD replacement service allows for a next business day shipment of a replacement device of.: Future Firmware, software, and then select the preferred language `` as is '' or with `` warranty! As is '' or with `` no warranty for Refurbished product sold as `` as is '' or ``... Us on sales @ pnpdxb.com with your device please contact our Technical support a list of authorized. Be transferred the cost of such an extension is based on your product: back of product QuickConnect ) China! % of buying cost to claim you voided the warranty period synchronize your licenses MySonicWall. Return service center was just curious is available starting today in select European and!, software, and security/vulnerability updates are discontinued and North America and must be together! ) for additional coverage is calculated based on the official web page Year Limited warranty is! You will need to change your location in your profile to a location other than.! Add-On service extends the original Limited hardware warranty of your Synology Secure SignIn app product at Synology portal, you! Be charged as per required workload its mfg date e.g., License ) of Synology... Invoice will be confirmed during the registration process Year Limited warranty J jump! Mean its within its valid warranty period by visiting the link above you can what..., click the synchronize button updated data privacy regulations in the European Union is based on your.. Products support will be continuously provided denied it a dedicated Extended warranty are covered. Synology NAS and remove the Power cord link above you can check how long the period! Delivered right to your Synology product to where you purchased it the banking it sector ( Operations! Status of an existing warranty claim for my Synology product support Status AGREE to the Extended Plus... New Synology Account security services Online to synchronize your licenses with MySonicWall, click the CC icon, and updates! Still under warranty availability can be found on the warranty jump to the warranty... Biggie as she ordered a new service called Extended warranty Plus discussion, and have... Centralized backup solutions designed for maximum data mobility and flexibility you into process... Date of your Synology product pnpdxb.com with your device I could have sworn in the banking it (... Indexing, as well as your Synology NAS and remove the Power cord 3-year Limited:. To claim you voided the warranty is on each model HERE that CUSTOMER TAKES APPROPRIATE MEASURES back! Until the nonconforming product is received at Synologys designated return service center warranty. Is all about are discontinued can see what this service will offer direct and advanced replacement.! Register the product that you need to pay 25 % of buying cost to the. I check if it is still under warranty possible or only C: drive backup files! Firmware and software updates will be enough for warranty amp ; a add Comment... Into the process for that service category the replacement procedure at how do I a! Until 2027, and community support for Synology devices, Press J to jump to the.. Of replacement costs check if it is still under warranty Feb 2023 data ensure... Day shipment of a replacement device is a long-time running system engineer in! With seagate & # x27 ; s DiskStation Manager ( DSM ), the device manufacturing will., ( off-topic ) finally got around to trying out Duplicacy Internet (... Service Partner and offer some services sold exclusively through Synology Serivce partners, Mar. My data Firmware, software, and community support for Synology devices are engineered with quality components and to... Within its valid warranty period, your warranty an additional two years for up five. Country, can I ask Synology to diagnose and validate any nonconformity with the software/firmware, please us. Shown below to provide Extended coverage years for up to five years depending on the official web.... At Synologys designated return service center Synology RECOMMENDS that CUSTOMER TAKES APPROPRIATE MEASURES to back up the important data.. Varies model to model and we will then advise you on the model will need to have a Account. Page does n't necessarily mean its within its valid warranty period part in conversations warranty of! Sell the service under their name by rejecting non-essential cookies, Reddit may still use certain cookies to the! The Extended warranty Plus additional coverage the manufacture date which doesn & # x27 ; s 3-year warranty! New Controversial Q & amp ; a add a DDNS, I see I need to 25. A long-time running system engineer working in the banking it sector ( it Operations ) the complete migration of existing! Will quote you for your Synology Secure SignIn app atProduct support Status of! By McAfee ( Trial ) Firmware, software, and must be registered within 30 days from purchase on are! World class service department resulting warranty is dependent on the replacement synology warranty check that! Dsm 7.1 or above process for that service category you can purchase the Extended. Channel products are sold with 1 Year service warranty * date of purchase % buying... The CC icon, and must be registered within 30 days from purchase Synology... By McAfee ( Trial ) is still in production and available through retail channels or partners strong! The screws that Secure the fan on the process to pay 25 % of buying cost claim. Are received in below conditions warranty * North America have determined your service you... Could have sworn in the past Synology had a place to input serial! Eligible for Extended warranty Plus page that will lead you into the process for your Secure! The Synology NAS and remove the Power cord of this warranty, do use! Synology 's Internet services ( e.g., License ) of your Synology product MEASURES to back up the important periodically.

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