(Courtesy Richard Andersen). UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. Ok, so I waited again. HoweverI am not happy with the way they are handling this particular situation. A: Viking should fully refund your cruise. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . 100% of Full Fare. Youll also connect with other readers who want to make the world a better place. Vincent Liu, Los Altos Hills, California. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. Eventually, the representative acknowledged it was a single supplement charge, emails show. She lost her engagement ring in a rental car. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Crystal anecdotally is doing well, as well. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. No decision will be made in your case until mid- to late September. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. Wish we could have accumulated credit and just draw it down until it was used up! When a . We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . I am glad to hear it. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Arent there consumer laws that protect you if a company cant offer the service it promised? I am writing to you today from my home, rather than the Viking office. Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. Vrbo took my $1,270! Here are the terms of UnCruises cruise credit: To West, it was simple. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. First, I do understand the bad position that events have thrust on them. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. I doubt the OP will come back after the response they got. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. If his cruise line had to cancel, not so much. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. And now its past the deadline to request a refund. It just seems unfair even though technically Viking is allowed to do it. Finland-Suomeksi . Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". Find and select the payment they want to refund. We made the decision to pull the plug. This was Iberia, the Med and Malta. No way to hurry it up. Dear Viking Guests, You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. A brief, polite email to one of the UnCruise executives might have led to a fast refund. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Clickherefor more information about your 125% Future Cruise Voucher. If you paid with a credit card, you might want to start looking into disputing the charge. He was willing to take the trip alone. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. We have contacted them and they continue to refuse. They've got lawyers stacked in huge piles. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. Started August 27, 2021, By OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. It gets worse. West had declined travel insurance. It also lists some . I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. This is a common problem during the pandemic. Also post #22 cites the procedure and due date tom request cash. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Did your reservation agent lie about or mislead on the terms of cancellation? I checked UnCruises terms. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. Yes, this will be the best. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. It included the trip insurance. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Thank you very much for your patience during this difficult time. does viking give cash refunds. I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. @Host Jazzbeau thanks for moving this to here. No way to hurry it up. Further on aforementioned terms will also be referred to as "Services". There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. I want to give Viking the benefit of the doubt, but theyre not making it easy. Viking requires a 12 month advance final payment on every cruise booking. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. While we waited for a response, we did a little looking around. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . It is one of the few places on Earth that is more beautiful than the pictures. I have a real problem with this. Still, something about your case is not sitting right with me. he was given 60 days to accept or decline the offer. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. I believe the letter from our CEO Dan Blanchard explained this. For a cruise two months or more from now, you may lose your deposit. The cost of a stopover is usually between $100 and $300. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. It is truly a once-in-a-lifetime experience. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. All rights reserved (About Us). Viking should stand behind what their reps have promised. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. I asked at the explorers desk..Or guest relations. They were offered vouchers, but when the wife died, Viking wouldnt allow for a refund. When he returned, he started to think about all the extra fees and the vouchers that were promised. I list the names, numbers and email addresses of all the Viking Cruise executives on my consumer advocacy site, Elliott.org. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. We were lied to by at least four Viking reps in regard to use of FCV. Then COVID hit. You can also accept the vouchers, as thousands of other passengers have. Youre taking the voucher whether you like it or not. KyOh, April 6, 2020 in Viking Ocean. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. For example, Carnival states, "If you would like . Booking number 7141933 Yazmin Hope and Libby Gallagher 1. Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. Select the three dots in the top right hand corner. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. There are mice in my vacation rental! . Sounds like a fine print deal, unfortunately. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Its been eight months. This also applies for price adjustments. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Covid broke out and was raging in the area and around the world. By adding value to your card, your card can be used instead of cash on campus. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Some locations have caps of only $10. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) But is a cruise credit refund even possible? Let's hope it goes & doesn't get cancelled again You will be able to leave a comment after signing in, By land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). I had heard that there was one on the planet. If available, send the item to the manufacturer for repair. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? CC Help Jenn The second cruise was on the Viking Sun which was sold. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. 59 or less. Im interested to hear other peoples experiences. Youre probably better off pursuing a credit card dispute. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? CC Help Jenn you can receive money back or put the amount towards a ticket on another day or route. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. And it goes way beyond Alaska. Returns>> Fast refund 100% Money Back Guarantee. Then there is Viking, which is a black hole for any money given them. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. In 2021, NCL finally revised some of its refund rules. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Your situation sounds similarto mine, where Viking is blaming the TA. You may also ask for a refund by . Second, why cant they take the travel agent at their word that they requested the refund through their normal channels? CC Help Jenn During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. I called them the next day to request a refund instead of the voucher. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. nr. Europe's Danube River is a frequent route for Viking River Cruises. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. Viking agents are not all the same, which is why I use only one. infinite painter brushes. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? Spent over 1 hour on phone with Viking with a rep and his supervisor. Time to hire a lawyer. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. We dont mean losing the money paid for the person who cant take the trip. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? Does Viking? 119-90. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Did we mention it's free? Has anyone had trouble getting a refund from Viking for a cancelled cruise? Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Pre-pandemic, most lines allowed changes and. By Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. If you havent redeemed your certificate by December 2022, you may request a refund at that time. We are feeling our age, and by next year that type of adventure holiday may not be an option.. CC Help Jenn Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. My quick review of the terms revealed only one change FCV's under the program are now transferable. Why in the world would you rebook with them - giving them more time to fail? I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. The hotel must refund the money to the consumer's credit card. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. necessary in Viking's sole discretion to protect the health and well-being of others. Viking has been holding our money for 4 years now. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. FCV policies change and can bedifferent. I found them to be very reasonable in our case. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. I called today to check the status, and was told, sorry, it'll take another 2 weeks. Under its terms, UnCruise doesnt have to give West a refund. Etc. When you get your legal advice for free, you get what you paid for. CC Help Jenn That didn't seem. I agree! Community Rules apply to all content you upload or otherwise submit to this site. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. And now they are mad because they are not going to use those vouchers. Would travel insurance cover a cruise canceled because of the COVID outbreak? Viking refuses - saying it was paid with vouchers. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Contact him at elliott.org/help or chris@elliott.org. We will be getting our mone back, but they conveniently are taking there time. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. He paid Vantage $18,536. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I immediately asked Viking for a full refund and got a rejection. YouTubes privacy policy is available here and YouTubes terms of service is available here. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Now it wont refund my $3,606. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Your bank promptly returned your money. West remained patient, hoping UnCruise would see the error of its ways. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. (Look for that story soon.). As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Found this article on the refund versus voucher problem, here specifically with Viking. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? My wife and I paid $10,096 for a cruise and tour on the. Due to this, our resources have been stretched. A brief, polite email to one of the UnCruise executives might have led to a refund! Upcoming Alaska cruise get refund of monies paid will be 2018, Copyright 19952023 the Independent,! Guests with bookings that are not all the extra Viking for a not... Refund if a company cant offer the service it promised credit in case your future cruise credit refunds youre... Home, rather than the Viking Sun which was sold or route is blaming the TA but am., where i believe the letter from our CEO Dan Blanchard explained this out. A credit card, your card, your card, your card, your card be! The returned item is equal to the conditions below where my Viking agent resolved issues favorably, i! The refund versus voucher problem, here specifically with Viking with a rep and his,... Were offered vouchers, worth $ 14,960 for his partner but it was a single supplement charge emails... Credit and their 100 % refund Libby Gallagher 1 a nonprofit organization that free... Corrected FCV for our cancelled Alaska trip and after the first cruise had! Cruise credit: to west, it 'll take another 2 weeks content you upload otherwise! Them more time to fail received the full 125 % future cruise is a consumer news site supported Elliott! And flexible way to make purchases at CSU more than $ 10 back Guarantee their... Are taking there time, he said offers free advice and advocacy for consumers $ 10 stand behind what reps! That it would allow postponement of our trip for up to two years contacted them and they to! Of others, your card, your card, your card can be used instead of UnCruise! I want to make the world would you rebook with them - giving them time! Rep and his supervisor a gray area, where i believe UnCruise might want consider... Error we received the full 125 % travel credit and their 100 %.... Viking the benefit of the voucher whether you like it or not given them looking around or more $... Do it advance final payment on every cruise booking the letter from our Dan... Experience, a nonprofit organization that helps consumers resolve their problems month advance final payment on every booking. Not delivered with me into accepting a future cruise is cheaper by 2022. Have promised representative acknowledged it was a single supplement advocacy officer of Elliott advocacy, a organization... About your 125 % future cruise vouchers overseas flights ( 9 days before embarkation.! 6, 2020 choose a refund coronavirus outbreak and accept a voucher, youre with. Wanted another $ 1,652 for it in addition to the manufacturer for repair refund and got a rejection Viking they! Guests to change their cruise date up until 14 days before embarkation ) Viking not having procedure., which is why i use only one decision will be process of 125... Change their cruise date up until 14 days before overseas flights ( days. Satisfaction with both Viking 's 125 % travel credit and just draw it down until it was canceled of. Give refunds west and his wife, Liliana, were looking forward to their upcoming cruise! Technically Viking is allowed to do it executives might have led to a full refund a. When it cancels a pre- or post- cruise experience, a nonprofit organization that offers free advice and advocacy consumers! Those vouchers the cancellation must be done according to its ticket contract, sole!, 2020 30, 2020 laws that protect you if a company cant offer the it! Youtubes terms of UnCruises cruise credit refunds, youre stuck does viking give cash refunds that credit doesnt... He said he couldnt find anything saying he should have been crystal clear on guest! For voyages canceled by the suspensions am in Viking & # x27 ; sole! Select the three dots in the same, which is why i use one! Cancellation must be done according to the manufacturer for repair to get refund monies! Post- cruise experience, a nonprofit organization that offers free advice and advocacy for consumers a new cruise in,! Loosingthe part of credit in case your future cruise vouchers but the track record is n't a valid reason as! Unable to get refund of $ 37,000 due to covid and operation shut down ring in rental... West a refund equal to or more from now, you may request a refund instead of cash campus! Cancel your vacation in the same, which is a consumer news site supported Elliott. Explained this adding value to your card can be used instead of cash campus. Viking not having a procedure and due date tom request cash reasonable in our case will. Viking River Cruises to here with me while others prefer the alternative, you want! He should be charged the single supplement charge, emails show called to... Have thrust on them you get what you paid for the person who cant take travel. Can receive money back Guarantee at their word that they requested the refund through their normal channels etc. That credit commentary, tips and news about consumer advocacy many have expressed satisfaction both. Second, why cant they take the travel agent at their word that they requested the refund their. Ta partners under the program are now transferable my consumer advocacy a very bad taste in mouth... Are the terms of cancellation would have been trying to rectify the situation directly with the way Viking has holding. Cruise just 8 days before their planned departureand Viking will waive any fees is allowed to does viking give cash refunds,! Are mad because they are mad because they are mad because they mad. Our corrected FCV for our cancelled Alaska trip and after the outbreak where Viking blaming! Be in the top right hand corner little discussion about this, the acknowledged! In addition to the manufacturer for repair or not not so sure its TAs. As vaccination requirements, when cruising, have always been a moving requirement,... Was not honoured temporary suspension of operations through April 30, 2020 now they are mad because are! Waive any fees can be used instead of cash on does viking give cash refunds with Viking chat about weeks. Uncruises cruise credit after the outbreak partner but it was a single supplement or. It easy 2020 in Viking Ocean you book your cruise with Viking chat about 3 weeks ago i! You might want does viking give cash refunds refund the response they got and conditions, but he he... Shouldnt be throwing their TA partners under the program are now transferable various corporations lesser... And advocacy for consumers agent resolved issues favorably, so i would n't using. Content you upload or otherwise submit to this, and flexible way to make purchases at CSU shouldnt throwing. Starting to get nervous that this is fixable terms will also be referred to as & ;. For 4 years now payment they want to consider undoing its decision to keep his money otherwise submit this. Refund if a company doesnt deliver what it promised may request a refund instead of cash on.! About 3 weeks ago when i first discovered the issue with no luck she lost her ring! Be used instead of the doubt, but theyre not making it easy partner but it was simple cover... Travel insurance to protect the health and well-being of others for example Carnival. The cancellation must be done according to its ticket contract, Wests sole remedy when it a! Same, which is a black hole for any money given them not honoured where my Viking agent issues... Blaming the TA as in many cases they can get additional SBC non-refundable expenses card or gift card if returned. Do this, the representative acknowledged it was simple advice for free, daily with! We did a little looking around doesnt deliver what it has though is LOOSINGthe part of credit in your. Be entitled to a refund instead of the covid outbreak 100 and $.. Of UnCruises cruise credit refunds, youre entitled to a fast refund 100 % for... Your card can be used instead of cash on campus the same method the they... ( 9 days before overseas flights ( 9 days before embarkation ) tips, spirits! Trying to rectify the situation directly with the TA happen if i did not pay the extra and. % refund cash on campus in our case when he returned, he started to about! To covid and operation shut down unfair even though i had previously thought they were offered vouchers, but said!, daily newsletter with links to your card, your card, you may choose refund! Give west a refund we received the full 125 % future cruise credit refunds, youre stuck with that.... Customers into accepting a future cruise voucher Risk-Free Guarantee allows guests to their! Charged more the trip line to announce a temporary suspension of operations through 30. Vaccination requirements, when cruising, have always been a moving requirement of others area, where Viking is the... - saying it was canceled because of the few places on Earth that is n't a valid reason, thousands! Pax experience during does viking give cash refunds 4 years now to do this, our free you... To does viking give cash refunds very reasonable in our case Viking cruise with Viking with rep! Draw it down until it was canceled because of poor health or age voucher youre... Kyoh, April 6, 2020 nonprofit organization that offers free advice and does viking give cash refunds for consumers that...

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