We will retrain our staff right away and ensure to offer the best available rate to every honorable guest. We felt at home as soon as we arrived. I am very disappointed that your stay was less than great. All of our king balcony rooms and queen rooms are designed to create an interesting, cozy and delicate ambiance while offering the latest modern comforts and conveniences such as 40-inch LCD televisions, Sealy® 5 Star hotel standard beds, ‘L’OCCITANE’ shower products and complimentary wireless internet access. We believe our service quality will certainly be better when you visit your Haven again next time! Then the kids arrived and ran riot without any action from reception. We like walking and it was close enough to walk everywhere. We're very happy that you enjoyed your stay, and we look forward to seeing you again, soon! Quality towels. There were lots of restaurants in the neighbourhood. The service is professional and friendly and the value for rooms good. Sorry, pets aren't allowed. Blackwattle Bay Park is minutes away. Hello Shirley, Thank you for your review. Our third stay, excellent accommodation. Room has all amenities, hairdryer, coffee and tea, safe, iron and board. The only issue was cleaning was not done until quite late in the day, or not at all. clean, modern room with private balcony for less than $200 during peak season. I think if you stayed in a room overlooking Glebe Point Rd it would be a different story so perhaps ask for a room at the back. We have reviewed our phone reservation procedures and retrained our reservation staff to ensure each reservation will be proceed accurately in the future. We are pleased to hear you had a nice and quiet stay. The hotel has been newly renovated and everything is new and rather trendy with all the usual fixtures.. I can assure you though, that this won't be tolerated again. It was our pleasure to make sure your time with us was as good as possible. Close to the light rail and buses. One problem though is that noise echoes around the courtyard which was particularly bad when other guests gathered in the middle of the courtyard to chat. Room 107. Only problem here is that the internal walls must be very thin- we got a lot of noise coming from the other rooms - coughing, talking etc can all be heard and I was woken during the night by the amorous couple next door (thankfully they were quick). Ask for a queen at the back. We look forward to hosting you on your next stay with us. Dear guest, thank you for choosing to stay with us. A little bit of traffic noise but not enough to keep you up all night. See you then! Due to our location in the heritage area, our signage has to be considered with the city plan. Our main issue was of the heating and cooling. You are right to expect more from your Haven. Easy to get to by road, and booking a car park, although not essential is probably best to do. They photocopied my Drivers Licence saying it was their policy to record ID. I always find it difficult to provide the "overall rating" of hotels - average seems to infer that probably not worth staying and very good might indicate that it is better than it is. We believe the hotel facilities and room quality will certainly be better when you visit your Haven again next time! Dear guest, thank you for your great review. We are always more than happy to welcome and assist every guest as much as we can. It's great that you enjoyed your time with us and that our staff were so helpful. We have also retrained our staff about how to explain "pre-authorisation" well to all our guests. The bathroom has no vent or fan, and no electrical outlets for your hair dryer. Looking forward to host you again in the near future. We believe our service quality and visibility will certainly be better when you stay with us next time! Looking forward to seeing you at your Haven again next time! Amazing view from the balcony on the top floor of the city lights. Big flatscreen to zone out infront of. We are deeply sorry for all the inconvenience occurred last Saturday. Travelling alone I appreciate the assistance of helpful knowledgeable staff. Sincerely, Alpha Shrestha Guest Relations Supervisor Best Western Haven Glebe, Dear DayTrip643499, Thank you for taking time to share your wonderful review for the Haven! This illustrates our continuous effort has been recognised. See you then! Dear guest, Thank you for your feedback. They have certainly made sure that I won't stay there again, which is a shame as the property is in a great location and looked to be in reasonable order, but I couldn't possibly trust them to handle my accommodation again. We own a local business and stay often. I hope you will come to Sydney in the near future. Please kindly accept our sincere apology of all the inconvenience occurred during your stay. We believe our hotel facilities will certainly be better when you visit your Haven again next time! I must apologize for the inconvenience caused by the pizza delivery, it would appear that there was a misunderstanding. Michael P, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hi Janett, Thank you for your kind review. The only real downside was the level of traffic noise, however this was probably to be expected being close to a busy street and became less noticeable over time. Sze Yup Temple is within walking distance of this traditional accommodation. I would certainly stay here again, when visiting Sydney again! We look forward to seeing you in the near future. I'm glad to hear that your stay with us was a good one. Overall, a good experience. We can definintely make sure you have a quiet room next time you stay with us, just let us know. John. Yes, paid private parking on-site is available to guests. Nice courtyard. We are also consulting the professionals to improve our bathroom facilities and we have retrained our front office staff to improve our service quality. We were both very happy with our accommodation. See you then! This venue is located in the center of Sydney, a walk from the beach. It is really a good experience! The rooms have good decor and the best is very big and comfortable. We take this matter seriously and have disciplined and re-trained our housekeeping and front desk staff to ensure this doesn't happen again. Located in the northern part of Glebe, it's in walking distance of lots of great shops, cafes etc, and the bus goes right past, so easy to get around if that's what you want to do. The staff were extremely helpful enabling an early check-in. We are glad to hear that you enjoyed staying at your Haven. We are located in a normal residential suburb on the edge of Sydney. We have made in room amenities “low touch” or even contact less. Thank you. Not happy Jan. Cosy hotel, well kept and convenient to food places. The rooms are small, but tastefully decorated, modern and clean. The Haven G, Front Office Manager at Best Western Haven Glebe, responded to this review Dear Guest, Thank you for your feedback. The bus stop into town is across the street. Dear guest, please accept our apology for the misunderstanding during check out. We loved this place and will be back again soon. My room on the third floor had a balcony overlooking Glebe Point Road with its many diverse restaurants, markets and bookstores. Please contact us directly so we can discuss the details of your complaint and work out a way to compensate you. The rooms are modern and clean with air-conditioning and a big screen TV. We hope that the road noise didn't bother you too much. Food is a problem with nothing in-house. Once again, we regret the inconvenience caused. Beds where very uncomfortable. The Haven G, Front Office Manager at Best Western Haven Glebe, responded to this review Dear Guest, Thank you for taking the time to provide feedback on your recent experience at Best Western Haven Glebe. We do try to provide early check-in for guests that request it, but it is subject to availability. The check-in was easy and the receptionist was quite friendly. Business amenities include a business center, a meeting room, and coworking spaces. I would recommend this accommodation. We have being working on the signage for nearly 1 year. The hotel is located in a peaceful neighbourhood close to the Light Rail Station - Glebe. However the rooms are very small but bed is comfortable. Overall location is quite nice and easy to enjoy. Will never stay again. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Dear guests, thank you for taking the time to give us your feedback. Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Sean, thank you for taking the time to review us. We look forward to hosting you in the future. we look forward to your next visit to Sydney. We have retrained our housekeeping staff to look after all the details in room more carefully and we are also discussing with maintenance engineers for improving issues about the joiners. However, we will surely keep our service quality better and better. Our new signage is currently awaiting the council's approval since we are located in a heritage area. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. Near by is a major shopping centre and at the end of the street the walk along the harbour is beautiful. I cannot rate my stay at The Haven highly enough. We look forward to welcoming you back soon. Beautiful walk down to harbour front, Alpha Shrestha, Guest Services / Front Office at Best Western Haven Glebe, responded to this review Dear Vada, Thank you for choosing Best Western Haven Glebe on your most recent travels. Easy bus ride into city too, with bus stop 50 metres away from hotel. We stayed in the hotel for 3 nights. Good storage options too. I didn't like the cheap, tacky, shiny blue pillows or bed thing. Felt dirtier after getting out. Each of our guest service agent treats our guests as their own family members or friends. Spent 3 nights at BW Haven Glebe. We definitely recommend this hotel! The Haven G, Front Office Manager at Best Western Haven Glebe, responded to this review Hi Nick, Thank you for your feedback. We will give it another try in the future. We have also contacted maintenance engineers to look at the bathroom and window issues. The staff are very helpful and the location is close to the ICC and darling harbour. We are very sorry for all the inconvenience occurred during your stay with us. See you then! Dear Sheridan, Thank you for your feedback. We believe our hotel facilities and service quality will certainly be better when you visit your Haven again next time! See you then! We look forward to hosting you in the future. With the Light Rail, you can go Fish Market, Darling Harbour and the centre part of Sydney etc and the bus stop is at the door step. We regret any inconvenience during your stay due to noise. We regret that noise negatively impacted your stay. The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear guest, Thank you for your feedback. I choose this hotel because of the great breakfast and dinner options along Glebe point road. Which room amenities are available at Best Western Haven Glebe? Surprisingly no complementary water! See you then! It's great that you enjoyed your stay with us. Patrick went above and beyond to help me and found some Panadol for me which i really appreciated. The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear guest, Thank you for your feedback. Check-out … The restaurants and breakfast café across the road via pedestrian crossing provided a great choice of food and drinks. Dear Guest, Thank you for your feedback. We will refresh housekeeping and front desk training to prevent these issues from occurring again. We are very glad to hear that you enjoyed staying at your Haven. We regret that we couldn't provide you with an early check in when you arrived, as there were no available rooms at 11AM, because check out is at 10AM and some guests had checked out late. Good cafes and restaurants and pubs in area too. Bathroom was very small but for the money I didn't expect too much. We are deeply sorry that you did not enjoy staying with us. Had to find a park then came back to pay. With the Light Rail, you can go Fish Market, Darling Harbour and the centre part of Sydney etc and the bus stop is at the door step. We look forward to hosting you in the future. Now £54 on Tripadvisor: Best Western Haven Glebe, Sydney. Glebe has a lot of great things to offer. We stayed in room 317 on 17th Oct 2016. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Rajput, thank you for taking the time to give us your feedback. The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear guest, Thank you for your feedback. I've stayed at Best Westerns before - In Australia and overseas - we stay at over 100 hotels a year - so a lot - this Best Western is very ordanary and not real bang for dollar I'm afraid. Told them 4 days before I only paid $50, which he changed his mind and took the $50. We will discuss with acoustic professionals to see how we can improve this issue as much as possible. We will also fix the problems as soon as we can. Please kindly accept our sincere apology of all the inconvenience and uncomfortable experience occurred during your stay. Guests praise the pleasant rooms. We look forward to your next stay with us. We are glad to hear that you enjoyed staying at your Haven. We have arranged professionals to fix the door locks shortly and we are also discussing with engineers for improving our bathroom facilities. The rooms seem ok but there is NO sound insulation at all. I really enjoy the convenient location, the local cafes and shops and the quiet ambience of this basic but comfortable motel. Broken tiles in the new shower. Arrived for a one night stay post and pre cruise at this hotel and were welcomed by Michael a true gem, friendly, full of practical tips and very helpful. Noise really travels in this hotel. You can check in from 2:00 PM to 9:00 PM. I understand that you were already in a bad mood when you arrived, and I'm sorry we couldn't help change that. Stayed in a twin share room just as the renovations were completing. No shelf in bathroom to hold anything. We look forward to hearing from you. easy to get around with buses and the light rail. I am not sure what made you feel quality of the shampoo and soap were poor. Would I stay here again? Michael P, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello stamphappy, thanks for the detailed feedback. Breakfast was possible across the street, with also some dining spots available. On a recent business trip to Sydney I stayed at this hotel. Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Dear guest, thank you for choosing to stay with us. Parking @$25 per night is very tight - would probably not suit some larger 4wd vehicles. Michael P, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hi whalank, thanks for the review. Light rail and busses to everywhere. We look forward to welcoming you back again soon. Some reviews refer to rooms at the front of the hotel as being noisy but we didn't find this to be the case. It is our pleasure to deliver the best services for every guest. On behalf of management, our sincere apologies for the inconvenience caused by the housekeeping and front desk issues. I'd stay again because the location is close to my daughter's house, otherwise I'd probably find something a bit cheaper elsewhere. I would definitely stay again. Central location only about a 3km easy walk to darling harbour. We're glad that you liked the bed and balcony, and that service met your expectations. I also asked for a ‘late' checkout and was granted until 11am (an extra hour). Really comfortable bed, very clean bathroom. We will retrain our staff on improving working efficiency and communication ability. On behalf of management, our sincere apologies for the inconvenience caused by the housekeeping and front desk issues. Small but comfortable. We believe our hotel facilities and service quality will certainly be better when you visit your Haven next time! Haven H, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hi Kristen, thanks for your kinds words. We also wanted more of a "neighborhood" feel vs. "big city", but also have some dining and shopping nearby. Due to the ongoing concern over the health and safety of our guests and associates, we have changes in our housekeeping procedure. And you can walk to light rail station , bus stops just in the front of hotel, Fish market is not far at all. There were so many classy dining establishments within a short walk, we were truly spoilt for choice. See you then! Front desk staff should have made sure to tell you that. We are so pleased to hear you had an enjoyable and comfortable stay at your Haven. The cube is more like a furnished cell. I had to sleep outside in the rain until someone opened up. Alow me to begin by apologising for your overall negative experience during your stay. Due to the limited amount of parking spaces a reservation is needed prior to arrival; Paid parking, 25 AUD, fee per spot per night; Higher rates may apply for holidays/special events; Complimentary Wi-Fi; Guests may use our landscaped courtyard to relax during … I made my booking very last minute, which was no hassle. The room was small but workable. See you then! With lots of restaurants and cafes in the immediate vicinity there is food to suit all tastes. we look forward to your next visit to Sydney. If staying in Sydney the Glebe area offers fantastic restaurants and great weekends markets and this hotel is close to all those activities. And it was a pleasant stay. We have also disciplined our housekeeping staff and retained them on room cleaning specifications. I'm very happy to hear that the our location was convenient, and that you liked the service. Bed sheets and even cups were not replaced.The wall had a strand of hair right from check in to check out. There was an urgent incident happening last weekend and our night staff had to solve the issue immediately for security purpose. It was certainly our negligence for not taking care of the reservations properly. All in all I would be happy to stay here again. The room I had felt spacious, light, very clean. We are glad you enjoyed our upgrade of the hotel facilities and our location. Please contact us on 02 9660 6655 at your convenience. I understand that you were already in a bad mood when you arrived, and I'm sorry we couldn't help change that. I would highly recommend the Haven if you are traveling to Sydney and want to be a short ride or walk from the Harbour or many of the sites of this great city. The carpet badly needed vacuming, nothing had been wiped down, and if I sat on the bedspread, I'm pretty sure I could've gotten pregnant. We value your feedback. Sorry again for the inconvenience. We appreciate your detailed review and we hope you had a wonderful time whilst here is Glebe. Some great little restaurants close by too. The room was well laid out and contained all the usual amenities. I would recommend this hotel to anyone as it is clean and neat. We are trying our best to provide a warm Haven for every guest staying with us. I enjoyed the balcony overlooking a treelined street. From the moment I arrived at Best Western Haven Glebe everything was made very easy. Unfortunately, we weren't as successful as we would have liked. Very comfortable bed. This is the version of our website addressed to speakers of English in the United States. Therefore, we have been processing the signage application for several months and is currently still awaiting the Council's approval. Our refurbishment of the hotel has been completed in 2016 and we are currently working on the restaurants at the ground floor. Plenty of cafes and the Tom Yum Tum Gang Thai restaurant is a must. We're Happy to hear that you found the Haven to be what you needed, and that you were happy with the aminities and location. We apologize for any inconvenience. Not very far from central. We hope you will come and stay with us again, soon! View deals for Best Western Haven Glebe, including fully refundable rates with free cancellation. We will also try our best to improve our service quality as much as we can. Would definitely stay again! We asked what time checkout was, and one staff member offered us a later checkout (11:00am) free of charge, which was greatly appreciated. Other amenities include self parking, a business center, and a meeting room. The room had a great view and great service!! Bathroom, again small, with toiitries provided in pump containers on wall. We have retrained our front desk staff to explain to our guests better in the future. Unfortunately we were not able to expand the room structure due to the heritage building restriction. Best Western Haven Glebe offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. I'm glad you had a chance to explore the suburb and see some of what it has to offer. Please note that you will be required to present a credit card at check-in where a pre-authorisation for a security deposit will be processed. After a full day out we returned to feral kids again. A very long list of unpleasant surprises. Dear guest, Thank you for your feedback. Thank you! So that was nearly the end of the debacle.....other than the fact that I saw a jumping bug in the bathroom that looked very similar to a flea....hopefully I am wrong and I have a very restful sleep-I probably will as my wife won't we able to climb over the Great Wall-ish like mound down the middle of the bed. We will certainly put your advice into very valuable consideration with the management team. Now £68 on Tripadvisor: Best Western Haven Glebe, Sydney. We are very glad to hear that you enjoyed staying at your Haven. Parking spots may be limited. Due to our location in the heritage area, our signage has to be considered with the city plan. we will do our best to make sure you have a quiet room on your next stay. Thank you again for your feedback and sorry again for disappointing your stay. We had a small balcony. We are very glad to hear that you enjoyed staying at your Haven. Generous bathroom toiletries. Two used glasses on the desk were ignored and nothing else was touched!!!! I requested they destroy the copy in front of me which he did. See you then! We hope to see you again soon! Good for the budget traveller. You can try to park on the street but this is a high density residential neighborhood. Hello Bruce, thank you for the review. Hello David, thank you for the kind review. Yes, if I got a deal for $150 and got to choose a quiiet room. Glebe has a lot of great things to offer. It's great that you enjoy your stays with us and that our location is convenient. Please note that parking is limited and subject to availability (reservation is necessary). Best Western Haven Glebe is a boutique hotel located in the cosmopolitan inner city suburb of Glebe, just a 5 minutes drive to the Sydney CBD & Darling Harbour and features 56 lifestyle hotel rooms designed for the savvy urban traveller who appreciates coziness, creativeness and connectivity. The staff are friendly and helpful. I find this to be short of top class, also there is no pay tv so tv viewing is limited to free to air stations. Staff super friendly. We are very happy to hear that you enjoyed your stay with us and that our staff enhanced your experience. First of all, Glebe is a wonderful site in Sydney, a sort of eclectic part of the city. When I mentioned this to receptionist he said there was a problem because of all the heritage buildings in the area yet across the street all commercial premises had signs! Staff friendly and efficient, a real person to check in to. Fronted by the indomitable Michael at the check-in desk, this is a great value location for anyone needing to get into Darling Harbour - just 3 stops down the light rail line - or the city, which is 20 minutes by bus. Our prices are usually not that high, but during events, all hotels mark up the price of their rooms. Our room was near the elevator & we heard every person coming & going all night. We are very glad to hear you enjoyed staying at your Haven. Location convenient to many cafes and restaurants. There are also lots of cafes in area. Dear guest, Thank you for your comment. This had taken off the paint from the wall and also damaged the print on the wall. I had a cab waiting so i said can i pick it up when i get back and are you a 24hr reception. We believe our service quality will certainly be better soon. You can also take the Light rail which is a 5 min walk. It's great that you had a chance to explore Glebe and discovered some of the hidden gems herein. Hi Hagler72, Thank you for your review. We're very happy to hear that your stay was good, and that we managed to surprise you with our little gem. Omg I couldn't wait to escape this filthy hotel. Looking forward to seeing you again at your Haven soon! If you could contact me on fosglebe@havenhotel.com.au, We can discuss the matter further. 3 dollars per litre. See you then! Your feedback has been taken on board and we will retrain our staff as we can assure you our guest experience is paramount. We are glad that you enjoyed staying at your Haven. Best Western Haven Glebe: Comfortable accommodation central location - See 154 traveler reviews, 106 candid photos, and great deals for Best Western Haven Glebe at Tripadvisor. The accommodation is clean and comfortable. We are glad that you enjoyed our location. Dear guest, Thank you for your review. After a couple of hours and a football crashing into our door, I spoke to the parents/chaperones and told them to get control. The official description about the hotel being refurbished is probably outdated because it look to me as completed. My friend and I stayed here for one night while in Sydney for a party. We will try our best to complete the installation as soon as possible. I hope you may choose us in the future to give us the opportunity to serve you better. We are also retraining our front office staff to be more helpful for local traveling information. There was an urgent incident happening last weekend and our night staff had to solve the issue immediately for security purpose. Very clean and everything worked, and very friendly staff. We believe our service quality and hotel facilities will certainly be improved when you visit your Haven again next time! We are sorry for any inconvenience caused during your stay. Is parking offered on site at Best Western Haven Glebe? Our front office staff spoke to the group responsible on multiple occasions trying to control the noise. With the Light Rail, you can go Fish Market, Darling Harbour and the centre part of Sydney etc and the bus stop is at the door step. She was really good about it and asked us to check our third room (110) to ensure it was acceptable prior to moving. Excellent sleep with no traffic noise to speak of. A credit card pre-authorisation is to put a temporary "hold" on the funds that lasts for limited period. The Haven G, Manager at Best Western Haven Glebe, responded to this review Dear Diahann, Thank you for your review. Once again the young kids were feral and when they started with football again I complained to reception - apparently and thankfully not the only complainant. Our front office staff spoke to the group responsible on multiple occasions trying to control the noise. Recently, Sydney has attracted a number of major sporting and cultural events that keep visitors coming back again and again, to re-discover one of Australia’s best-loved … They even took the worry off myself and ordered our cab to get us to the venue through the busy streets of Sydney, we would definitely stay there again. We're very happy that you had a good stay with us and we appreciate your endorsement. We hope you will visit Sydney again. This is not the usual high levels of service we normally offer and please accept my sincere apologies. We look forward to welcoming you back again soon. Watch out for this as it took us 5 days to get the money released and then we paid $170 including $15 parking. We are deeply sorry for all the inconvenience occurred last Saturday. We hope to host you again, soon! We are also consulting the professionals to improve our bathroom facilities and we have retrained our front office staff to improve our service quality. Dear guest, thank you for your review. MichaelP10643, Guest Relations Manager at Best Western Haven Glebe, responded to this review Hello Angie, thank you for your detailed feedback. We look forward to seeing you next time! Recommend a room with a balcony looking over Glebe Point Road as it's great for people watching with a glass of wine. 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