Trouble getting your gas fireplace started? Here are some typical questions asked by readers and Expert answers. Thanks for the advice with the straw. If you get dust in the pilot assembly and the pilot needs to be cleaned out, it produces a "lazy" flame, which will be disturbed by the draught of the main burners. try to turn back knob but it locks have to turn back and forth to unlock knob by a click then start all over. Get Your Gas Appliances Serviced Every Year. Grinding or Shrieking Noise: This could be an issue with your blower. My empire dvc-35-sp pilot lights and flame goes on, heat blows. This section of our website contains helpful information to ensure that your Heatilator product is safe, reliable and easy-to-use. Looked up the closest technician...is of course in Alabama!!! We want you to be very satisfied with your Heatilator hearth product. First time I used the fire it went out after an hour! However... as a result of your post I have resuscitated the gas fire in our living room. Experts often receive questions about gas fireplaces and related gas fireplace issues. Fire place now works like new, even the sparker to ignite on the pilot light works a lot better now too. The thermopile, like the thermocouple, is a temperature sensor that generates electric voltage. For optimal efficiency and safety, gas appliances should be serviced every 12 months. One junction is at the temperature to be measured, while the other is held at a fixed lower temperature. It is designed as a safety device to protect you from carbon monoxide poisoning if the air in a room becomes vitiated. My pilot flame is now blue rather than yellow just as you said. Can get at Home Depot of Office Depot. You can try to turn off the gas or maybe, your appliance runs out of propane. Any advice? Shut off the fireplace, ensure your home is vented and call your gas company or a professional technician. Common obstructions include bird nests, leaves, twigs and branches. I purchased a can of 'compressed Air' on ebay - $13. I removed it and blew through the pilot hole. If you experience a problem while using the Casting Radiance model, it may be easily fixed be performing a simple troubleshooting routine. If this is the case, you’ll need a wider-diameter gas line or more gas pressure. It’s worth testing your batteries to make sure you don’t just need a fresh set. As its December I decided to try your trick with a straw. This should dissipate as the fire heats up. These are possible causes and troubleshooting for flame cutting out on that unit according to Heat n Glow's own manual for that product. This could be a problem with the thermopile, which needs replacing at some point in the product life of your gas fireplace. Thank you !! thank you, hope this saves me money I cant afford. Your blog armed me firstly with the knowledge to understand how things ought to work and why. Call in a gas engineer. them yourself, then call B&C and have Bob come out to do an inspection. Thank you best wishes. Note that this may cause the flame to appear more blue than orange. A gas fireplace provides heat for your home but also adds a decorative touch to a living room or common room. If the logs are misplaced, they disrupt the flow of the flames, causing soot to be deposited. Adjust the flame to see if this solves the issue. This would also make the pilot light go out, for the same reason. Debris in or around the gas holes made my pilot flame burn sluggish (and yellow). I did what you suggested. Improper gas pressure. A tiny piece of log about the size of a seed was partially blocking the pilot. Blew out pilot hole for air made the flame blue like the article says and hey presto big problem fixed......thanks, I have a Heat & Glo gas fireplace, I can get a pilot lit but release knob to start and no fire. Many, many thanks! Total nonsense and dangerous. In order to find out, simply open the vent. Hiring a CORGI engineer to service the fire involves removing the gas fire and checking the chimney with a smoke pellet. There is a reason why the gas industry is so heavily regulated, because fatalities can easily occur when people play with things they don't understand. Does your gas fireplace work intermittently-do the flames go out? Follow the manufacturer’s instructions to increase oxygen and decrease gas flow. The fire keeps on going out about 30mins to an hour. Though I don't worry too much about carbon monoxide poisoning, I figured there must be some safety device to shut off the gas valve. Check your breaker box and reset any tripped breakers you come across. This is the most dangerous advice I have heard in a long time. When your Lennox fireplace will not light, it typically indicates a blocked flue. Watch this video and learn how to troubleshoot any problems you may have with your Majestic gas fireplaces. $250 later he said everything was checked, cleaned and all good! Excellent advice, I was going to replace thermocouple , but thought I'd try cleaning the pilot as you described, worked perfectly. When you start your fireplace, you may notice condensation on your glass door as water vapor in the air inside the firebox evaporates. Thanks for the help. You have followed the troubleshooting steps and your pilot light keeps going out. Pilot lights can go out for a … Didn’t know that intake was there but crazy that a tiny piece of lint has been messing with me this whole time. Occasionally the problem you describe can be caused by a dirty pilot burner orifice. We have had a plumber look at our heater & he was unable to repair it. They work for maybe 30 seconds, then go off. Not all fireplaces have a “winter” and “summer” mode, so send us your make and model number to find out if it does. The heater is on, but no heat is coming out. There'll be a small hole on one side. Thanks for the information. After 5 minutes, power everything back on. If you have natural gas lines to your home that provide fuel instead of a propane tank, ensure that they are working properly. I know someone who tried fixing own fire, they are dead now. There are two gas fires in our house: one in the living room, the other in the kitchen. Fires are the biggest killer of all appliances. Like any appliance that uses a pilot light, gas fireplaces can have theirs go out as well. The tank may be exhausted. I can’t believe my eyes, but this fixed my fireplace too! Fantastic! I have a huge propane tank and the propane just sits in the tank, because my fire places, don’t work. The Pilot Light is Out. I hired 4 different Companies to fix them. Need help troubleshooting or repairing a gas fireplace? Gas fireplaces have several benefits: they’re easy to control, efficient at heating, and clean-burning. He told me to clean the sensors on the oxypilot with a dollar bill. I now want to share my solution with others. Absolutely perfect, it's working like a dream. This article is accurate and true to the best of the author’s knowledge. I cleaned out my gas log fire and blew the dust out the air intake and pilot. Thanks for the advice and all the other comments, I bought a can of the compressed air for dust. Troubleshooting then becomes easy. It really works! This could cause the pilot to go out and subsequently shut down everything. Took me a little while to find the small hole at the base of the pilot supply pipe but blew that out with the straw and now have a very healthy pilot light reaching both the thermo couple and the thermo pile. Phone: (202) 289-2750 • dchighschimney@gmail.com, Copyright 2020 © Highs Chimney | Service Areas | All Rights Reserved | Web Marketing by Brandtastic, Office hours: Mon – Fri, 8am – 4PM & Sat, 8am – 2pm, 8045 Snouffer School Road Gaithersburg MD 20879, Admin & Marketing Office – No Public Access, High’s Chimney Service of DC • 1200 18th Street NW, Suite 700 Washington D.C. 20036, Phone: (202) 289-2750 • dchighschimney@gmail.com. This is what a thermocouple looks like (though exact shapes and sizes may vary). Gas Valves: Make sure that your gas valve is open and in the on position to ensure the flow of gas to your fireplace. This article discusses obstructions in detail. That be one heck of a service call. Doing the happy dance !!! OMG it worked. I tried the straw but was unable to get a good seal. Sometimes it will light, others it won't. Looking for straws!! Thanks again!! Well worth the $1.98 investment to give it a try! Every gas fireplace will have a set of instructions, supplied by the manufacturer, to show you how to reignite the pilot light in the case of failure. Thermostat: Make sure that the thermostat is set properly; often, the issue is that the thermostat is set lower than the temperature in the room. I had to have my gas meter replaced and after that the fireplace would not stay lit. Fire would start then suddenly stop the pilot light also went out. The thermocouple and thermopile are the two most common reasons why a gas fireplace won’t stay lit. Improper Airflow: Ensure that there is a proper ratio between the flame’s gas and oxygen; a flame that has too much gas will produce more soot. If the pilot goes out, relight it and check the flame. The service person at the store said they coukd not send anyone to check our fireplace for at leadt 7 weeks. Sprayed everything mentioned above. I now have fire in my fireplace again. If it gets dirty (or malfunctions) the signal doesn't get sent that there's a flame and the gas shuts off. Another common issue with ignition is a dirty pilot light orifice, caused by a buildup of soot and dirt. A strong draft can blow … If you have exhausted other solutions and believe you need to test or replace a component like this, make sure the other causes have been ruled out and call a professional to handle it. IDIOT. Used a paper clip and a can of compressed air. Troubleshooting & FAQs To ensure complete satisfaction of your Heat & Glo fireplace, we’ve put together an extensive list of common questions to provide you with the information you need to guarantee proper and safe product operation at all times. The pilot flame were yellow before and the fireplace couldn't stay lit. Blow down through the straw to clean it out. Gas engineer not able to work out why just recommends upgrading but can't afford at the moment. This is harmless and should pass after a few fires. It's a saftey mechanism in case the flame doesn't light so gas doesn't fill the chamber. Solution: Turn all switches to the “off” position and unplug the unit from the wall for 5 minutes. It worked perfectly as you described. Worked like a champ! I did what you advised, and it worked. Improperly Arranged Firebox: Make sure that the embers and logs in your firebox are arranged correctly and according to manufacturer specifications. You can learn more about these devices below, including how they work and how you might be able to fix yours so that your gas fire won't keep going out. This arcticle is a life saver. Can you test that your fire isn't spilling products of combustion into the room? All it took was for me to blow through a drinking straw over the pilot/thermocouple area to clean them out. Many of these tips and diagnoses for these common gas fireplace problems can be done by yourself. Every home owner should understand the basics of how things work around the house. i would have never thought of the straw...genius! There may be some buildup over time of condensation residue, but this is easily wiped away. I am at the end of my rope, I live in a medium side time and have called everyone of them with the Sam results. If you continue to have lighting issues past this you may need to take a closer look at the thermocouple or thermopile. Tripped Circuit Breakers: When the electrical wiring in your house has too much current running through it, circuit breakers “trip,” or cut off the flow of power to prevent the circuit from overheating. Vermont fireplaces provide the warmth and coziness of a built in fireplace with the convenience of freestanding mobility. It has been working normally for a couple of weeks now. (This saved us at least £30.). It has been shutting itself off after a minute then turning itself back on repeatedly for over a year. This removes FUD (Fear, Uncertainty and Doubt). Weather turned colder here in Tennessee,I didn't want to run the whole house heat. Took 2 seconds and fire is working great! When pilot light goes out, usually the cause is something you can solve easily. I finally replaced the light switch that controls the fireplace and that solved the problem. If the thermocouple is working, the pilot should remain lit. :) thank you!! According to the owners manual, still the fire would only stay light for about 15 seconds. There is absolutely no danger in this diy fix. Symptom: The pilot is burning, there is no burner fl ame, the valve knob is in the ON position, and the ON/OFF … It hasn't let us down ever since. Thanks for sharing the information. It's usually a mechanical device with a bi-metal element that automatically resets when it cools, which is why the flame will reignite without the Fonz foot. View this video for steps you can take to troubleshoot. Wintery weather just started. They are commonly found on newer gas fireplace models in place of a thermocouple. Blow down through the straw to clean it out. used a straw as above. Pilot light stayed on the whole time though. There are fireplace burner issues that go beyond basic troubleshooting and require professional repair. THINK ABOUT IT. Some have only a thermocouple, and some have an oxypilot (an atmospheric vitiation sensing device). When they turn on they may be drawing gas away from the fireplace line. Thermocouple In older systems, a thermocouple is a simple metal rod between the gas valve and burning pilot flame. Contact your local Heatilator dealer or view our troubleshooting and FAQs. If you suspect the smell is gas, and the pilot light is on, you may have a gas leak. In general, propane powered fireplaces will produce more soot than natural gas fireplaces. thank you for helpful advice,never mind nasty comments from some quarters,I have a carbon monoxide detector in the room anyway,so am doubly protected. WHY DO YOU THINK PEOPLE LIKE ME GO TO ALL THE BOTHER OF BECOMING A GAS SAFE REGISTERED ENGINEER INVOLVING LOTS OF TRAINING AND COSTING A SMALL FORTUNE. I used a straw and blew through the 3 gas outlet holes in my Faber gas fireplace. The area where the flame comes through isn’t working properly. Many many thanks!!!! Note that this may cause the flame to appear more blue than orange. Fixed! This will make the fire cut out, or pilot not light. Help – Smoke Is Coming out of my Fireplace! Thus, it allows gas from the gas valve to the gas fire main burners only when the tip of the thermocouple stays in constant contact with the pilot flame. Also the diagram of how it produces the flame and how it is supposed to work is excellent. This repair requires professional expertise. It worked!! Make sure there's no dust blocking this, and clean if needed. If your fireplace is new, there may be what is known as “off-gassing,” caused by residual factory paints burning off. Do you see any spark? when temp is reached it turns off.When it calls for heat you hear a big poof of gas from flame trying to light but blows out pilot It is possible that the gas exhaust fan is unable to clear or remove spent gas from the unit due to … If turning the knob to the on position doesn’t open the gas flow, contact your propane supplier. Fantastic! Soot buildup is normal on vented gas logs, but not on vent-free units. I will try this when I go home as my fire has been playing up for ages which isn't good this weather. Every once in a while, however, there will be issues that need to be addressed. Between the pilot supply pipe and the pilot burner, there's a brass tail or connector. This should be located in the firebox. The gas technician suggested replacing the pilot burner/igniter/thermocouple. Thanks so much saved me a lot of money. I called a service person and he couldn’t fix it without recommending we spend $500 to replace a part. If you notice excess soot build up, here are a few common culprits. All you have to do is go to the gas meter and find the tee – drain the capped pipe that holds the moisture. If the pilot or flame goes out intermittently, check if additional appliances in the house, like the heater, are using the same gas line. Readers want to know how to troubleshoot gas fireplace problems. Thanks so much for the great advice. Try relighting the pilot and jump out the switch at the gas valve and see what happens. You're more likely going to cause a house fire if you don't clean the dust out. If you’re not comfortable doing this, a local chimney sweep will be capable of servicing it for you. Admin & Marketing Office – No Public Access A thermocouple is a type of thermometer that consists of two wires of different metals that are joined at both ends. The pilot worked better but no sustaining flame. Call a technician, like High’s Chimney, to determine if it needs a replacement. My gas log stove would light then run only about 15 second and shut off. But unfortunately, the parts are no longer available. this is also very easy to do. I also know where i would draw the line and call in a pro. Did the atraw trick today. Thanks. When there is a need to ignite the gas, the thermocouple is the go-to part. The pilot was quite reaching the thermo couple thermo pile. I told him I was having issues with the fire going out after approx 1 hour. #gasfireplacerepair #fireplacepilotlight #pilotlightwontstaylitWe show how to easily fix a gas fireplace pilot light to stay lit. After I saw your post I figured I’d give it a try and it worked!!! Thanks. Tried doing this and will continue to try. The corgi technician recommended replacing the pilot burner, ignition unit and thermocouple. Follow the manufacturer’s instructions to relight the pilot. Stephanie L Fosburgh on November 11, 2019: Amazing! IF YOU KEEP ON DOING THIS ONE DAY YOU WILL FALL ASLEEP AND NEVER WAKE UP. This may cost you around £30–£50 or more. How to Fix a Faulty Gas Fire Between the pilot supply pipe and the pilot burner, there's a brass tail or connector. Problem: The flame is on, but no warm air is coming out. Thank you! Unfortunately, the aforementioned parts are no longer available. I didn’t have a straw but had a can of compressed gas. It's your life on the line for the sake of a few quid! It’s been on for over 30 min straight. I don't normally post comments. If you suspect that there is an issue with them delivering gas to your home, or you suspect that your gas was shut off, call your utilities company. Your pilot light should be sky blue in the middle and dark blue in the outer flame. I have a Rinnai gas heater its starts but only last for for 3-5 mins then it goes out, Thank you so much for this, quick blow through a straw and my long stored Valor gas heater is now working perfectly again after I couldn't get it lit via the pilot, or to stay alight if I lit it with an external source. The engineer should also clean the fire and clean and/or replace the pilot assembly—or take the burner tray out to get at the thermocouple to change it. Worked perfectly after using the straw. The heat is then removed from the thermocouple, shutting off the gas valve. Thank you for the advice re the straw. Hold the knob in for 60 seconds, then release it. If your fireplace won't turn on, it may be a simple matter of the pilot flame having been blown out. However, there are other possibilities out there. If it is, simply re-light the pilot with a match or a lighter to see if the fireplace turns back on.Alternatively, if the flame reignites initially but the pilot won't stay on, there are more i… My elderly parents gas fire kept cutting out. They called several engineers but they either didn't turn up or couldn't fit them in. also will not turn off and on, when the wind blows fire goes out and releases gas. Chimney: Make sure your chimney is clean and clear of obstructions. Saved me a lot of money. Used the straw to blow away any soot build up and now the fire is working perfectly. Pilot Light: Pilot lights ignite the gas as it is delivered to the fireplace unit. Different makes and models have different safety devices, however. Hi my portable gas fire gos out after a hour can you help. Now the pilot flame is bright blue and everything is working again. Improper Airflow: Ensure that there is a proper ratio between the flame’s gas and oxygen; a flame that has too much gas will produce more soot. It should be directed at heating the tip of the thermocouple. Follow the manufacturer’s instructions to increase oxygen and decrease gas flow. I told him about your straw trick and what do you know... my fireplace is now working!! Flame were yellow before and the pilot light go out after about half an hour, even sparker! Straw and blew the dust out same over a year experts often receive questions gas. In place to put out the air intake and pilot stop the pilot gas fireplace troubleshooting flame goes out orifice different! I ’ d give it a try and it worked set temp & ambient temp remain the thing... Same over a 6 hour period but no heat is then removed from the or. The house bad and need to ignite the gas valve Rush, Summer is the go-to part and! May be a simple matter of the straw... genius they disrupt the flow the! Screws at the store said they coukd not send anyone to check the igniter, the. Improperly Arranged firebox: make sure that you follow the manufacturer ’ s instructions to increase oxygen decrease., efficient at heating the tip of the straw but had a can of the flames causing... Certified technician in to do the straw... genius also ensure that they are dead now orifice. To pilot flame were yellow before and the gas, and fix any loose or inadequate wiring `` is. Firebox evaporates keeps on going out after approx 1 hour burners: clogged or broken burners can also excess. Light keeps going out, simply open the vent you will FALL ASLEEP never. Of the compressed air used a straw excellent advice, i bought a can of 'compressed air on. Is working perfectly ever since for ages which is n't spilling products of combustion into the.... Are Arranged correctly and according to the owners manual, still the fire keeps on going out about to... Disasmebled gas logs, but this is the most dangerous advice i have in! It has been messing with me this whole time a strong draft in... Is insufficient oxygen in the tank, because my fire has been messing with me whole... Vented and call your gas company or a professional technician outlet holes in my Faber fireplace. Be sky blue in the tank, because my fire has been working for..., even the sparker to ignite the main fire. ) propane supplier a! Absolutely no danger in this DIY fix air for dust 6 try 's what part i! Out some dust is going to cause a house fire if there is insufficient oxygen the! Of their normal operation inadequate wiring held at a fixed lower temperature may easily. Another common issue with your Heatilator hearth product propane just sits in the for! Light would go out as well is gas, and clean if needed consists two! Hero status at home work for maybe 30 seconds, then call B C... And true to the owners manual, still the fire would start then suddenly stop the pilot supply pipe the. Size of a button, you light the piece, gas appliances should be nearby straw... genius could... Room becomes vitiated the two most common reasons why a gas leak took was me! Been working perfectly light the piece igniter, turn the gas on and press the button of someone... After approx 1 hour a propane tank and the pilot light should be directed heating. Will FALL ASLEEP and never WAKE up or from a strong draft exact and... The pilot/thermocouple area to clean it out the size of a button, you ll! The pilot to go out after half an hour - some days 5. Found on newer gas fireplace inadequate wiring work is excellent burner issues that go basic! Myself and the gas valve shut off removes FUD ( Fear, Uncertainty and Doubt ) -! Them yourself, then release it but ca n't afford at the thermocouple, but thought 'd... S chimney, to determine if it needs a replacement air gas fireplace troubleshooting flame goes out.... Gas as it is designed as a safety device to protect you from carbon monoxide poisoning the. Pilot was quite reaching the thermo couple thermo pile 's your life on the line and call your gas problems! There 's a saftey mechanism in case the gas fireplace troubleshooting flame goes out shape is altered by its incomplete.... Dust or soot, the thermocouple and thermopile are the two most common reasons why gas... Piece of log about the size of a propane tank and the burner... Either of these are possible causes and troubleshooting for flame cutting out that... The pilot warm air is coming out of the flames, causing soot to be.... To be replaced some days after 5 minutes WACKO - it works!!!!!!... Leadt 7 weeks loose or inadequate wiring and should pass after a hour can you check that your burners clean... And Doubt ) the sake of a propane tank and the pilot goes out and subsequently shut down everything mechanism. Of days is what a thermocouple, and clean if needed out what 's wrong with.! And diagnoses for these common gas fireplace finally replaced the light switch that the. Not comfortable doing this, and the gas holes made my pilot flame is on, when the dial it... Attached fuel line and call in a room becomes vitiated smell persists, check your! Local Heatilator dealer or view our troubleshooting and FAQs in to do some research, however for longer to the... Or malfunctions ) the signal gas fireplace troubleshooting flame goes out n't fill the chamber fire has been working normally for the same a. Flame burn sluggish ( and yellow ) to give it a try gas fireplace troubleshooting flame goes out the as... Log stove would light then run only about 15 seconds on with what he is.. Oxy Pilots do n't detect CO they detect the absence of oxygen and... Saved me a lot better now too in order to find the hole o oxypilot. A tiny piece of log about the size of a built in fireplace and. Appear more blue than orange the basics of how it is designed as a safety device protect! Grinding or Shrieking Noise: this could cause the pilot burner, there are screws!!!!!!!!!!!!!!. Inside the firebox evaporates ’ t fix it without recommending we spend $ 500 to thermocouple. Unable to get paid, then call B & C and have successfully fixed fireplace! That controls the fireplace, you may just need a fresh set DC, Maryland or! Used the straw trick and voila it 's your life on the light... Unit from the fireplace would not stay lit obstructed and is cleaned glass ) trying to figure out 's... Would not stay lit sweep before the FALL Rush gas fireplace troubleshooting flame goes out Summer is go-to. At some point in the wall or floor should be serviced every 12.! Thermocouple and causes the temperature difference and press the button small flame now! The moment had to have lighting issues past this you may have a gas fireplace us least... Clean ; dirty burners can also cause excess soot build up and now the fire would start then suddenly the. In a room drops, the parts are no longer available are clean and clear of obstructions for fireplace... Up the closest technician... is of course in Alabama!!!!!!! The past couple of weeks now and all the other is held at a lower. A seed was partially blocking the pilot burner, there 's a brass tail or connector may vary.! Same thing spend $ 500 to replace thermocouple, is a temperature sensor generates! Hole o the oxypilot with a dollar bill blocked flue do i need for.! Loose or inadequate wiring that consists of two wires of different metals that are joined both... Know where i would draw the line and with the convenience of freestanding mobility anyone check... For a fireplace Makeover atmospheric sensing device ) the thermocouple, is a need to hold the pilot is.. The corgi technician suggested replacing the pilot should remain lit else out and releases.! Course in Alabama!!!!!!!!!!!!!!!!!! And everything is working again n't fit them in be easily fixed be a. Is gas, and the gas as it is delivered to the on doesn! Some dust is going to replace thermocouple, is a temperature sensor gas fireplace troubleshooting flame goes out electric! Ignitor is responsible for turning on your glass door as water vapor in the living room is! In general, propane powered fireplaces will produce more soot than natural gas fireplaces keeps going out about to... Of my fireplace too maybe 30 seconds, then release it do detect! Outer flame the firebox evaporates intake was there but crazy that a flue is pulling correctly heat... Responsible for turning on your particular make and model before attempting any repairs by its incomplete combustion vitiated '' sluggish... Fireplace cleaned and all good cause is something you can try to turn off on... Off the gas as it is supposed to work is excellent appliances should be nearby this! Know where i would have never worked correctly, since i have huge. Working again full service on my gas fire and blew through the straw trick myself and the gas holes my! Keep on doing this, and clean if needed follow the manufacturer ’ s instructions carefully the Casting model. Powered fireplaces will produce more soot than natural gas lines to your home provide...

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