Browse using Incognito Mode: This is a simple method to check if the keyboard is working with the Incognito Mode feature on the Chrome browser. If the keyboard is disabled, then you may face this problem on your device. In most cases, these keys become sticky and stuck at one point. Always thought I was on the US Keyboard system. Any hardware failure? 3) Select Keyboard on the left pane. I’m not sure if this was a purposeful or is a bug. 4) Press the Shift key on your keyboard to see if it work. 5 Common Indications on Shift Key not Working Problem 1) Shift Key Not Working along with Other Keys When other keys together with the shift key just refuse to work, know it is an indication that the shift key has a problem. Powerwash: Performing a Factory Reset on Your HP Chromebook or Chromebox (Chrome OS) If this does not work or you are not able to do the Powerwash, you will need to contact HP phone support for repair options. FYI: CB5-132T-C9ES is the type of my chromebook where the 1-key was broken. The game still uses everything like a normal camera. Shift Lock's not working General Help So after a weird lag-induced glitch on Dungeon Quest (couldn't deactivate shift lock nor type anything), I cannot activate shift lock, even when my settings say it's on. Then make sure the status of Sticky Keys, Toggle Keys and Filter Keys are all set to Off. Now he's already working fine for a full day, so fingers crossed that the problem stays away. Description Any time you enable Shift Lock on a Chromebook and hit the shift key, nothing happens. If there is any one set to On, switch it to Off instead. Besides the solutions listed above, there are many minor steps that could be tried on the go to check if the keyboard works. If your Shift key keeps not functioning, try to update your keyboard driver as the Solution 2 tells. Part 1. Make sure that the power outlet is working. For a Dell CB, I had to put a piece of folded paper because a student removed the rubber underneath the key. If your Chromebook is charging, let it charge for at least 30 minutes. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. some keys on the keyboard will not work. This thread is locked. Other Solutions That Could Get the Keyboard Working Again. If it still won't turn on, recover your Chromebook. Keyboard "Shift 2" not giving @ This has worked for the last 3 years now it has changed to "Shift 2" giving " not @ vice versa for the " Key. Quick hint: press the ALT and search keys together. You can follow the question or vote as helpful, but you cannot reply to this thread. Of course this forces you to open the chromebook, but it only requires limited technical skills. If so, carefully move it and see if you can press the button underneath and see if that works. 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